Karen Owens was the rep that answered my phone call. She was very informative to me and extremely helpful. It was a lot of information to process but she was a phone call or an email away to answer my questions. Finding me a car was just the next day because it happened that there was a Honda Civic that just arrived with manual transmission and it’s exactly what I was looking for. There were some road blocks with finding the right lender but Karen never gave up on me even though I was about to gave it all up and commit to commute.
Karen did not only helped me find a car and arranged the finances for it but she provided counselling to me. She always told me during the process that this is a one step forward towards my future with a fresh start and that I will slowly see the light under the tunnel.
I was on the train the day that she called to tell me that everything went through and she need me to come in to pick up the car — I was so happy I cried because she made my day.
I highly recommend HG to anybody especially to those who have special circumstances in life like I do. A five star service is what they provide to their client/customer. I am extremely grateful to Karen for helping me and shared some advice.
Two thumbs up to Karen! Thank you so much for everything. I will forever remember you because you are an amazing person that made a difference in life.
A very satisfied customer Ms. Nieto - September 13th, 2013